TERMS & CONDITIONS
The stipulations included in this document outline the precise responsibilities and rights of any person(s) connected to the following Agreement. The terms and conditions, as they are currently presented, are open to amendment at any point without any required notification.
1. Introduction
o Ensure each specific and particular point in this contract is comprehensive and exact before making a final commitment.
2. Confirmation and Reservations
2.1 Upon making a booking you must make a complete account of your property available to us. The right is maintained by Cleaners Cleaning to update or amend quotes and charges appropriately in line with an additional work undertaken.
2.2 We may withdraw your Order or extend added fees if we receive any erroneous, or otherwise inaccurate, descriptions and information from you.
2.3 Right of entry: Please make sure that your property is made available for entry.
(a) Our baseline expense for our cleaners being unable to gain entrance to your property rests at £50, with a potential for larger charges.
2.4 A reservation cannot be made without the provision of debit or credit card credentials.
(a) There is an added expense of 2% which applies to credit card transactions only.
2.5 When your booking has been made, a time will be logged for the undertaking. However, circumstantial happenings beyond our control (such as weather or the concentration of traffic) may effect this slot and it is stressed that the time given is merely approximate.
2.6 Be aware of your obligation to provide suitable parking for our cleaners. The client is to take responsibility for any incurred parking fees or violations.
3. Charges and Fees:
3.1 While we cannot accept cheques, we ask our customers to pay their fees with cash. Alternatively, the option is available to pay through the phone by card, when initially making your booking.
3.2 We base our charges on minimum rates for the appropriate line of work undertaken.
(a) Carpet cleaning minimum of 48 GBP including VAT
(b) One Off Cleaning minimum of 128 GBP including VAT
3.3 For properties outside of the M25 there are added costs. In addition, we may include congestion charges (£11.50) within our expenses.
4. Re-schedule and Cancellation of Appointments:
4.1 Customers cancelling reservations made with us are required to provide 24 hours prior notice in order to avoid a £50 fine.
4.2 In cases in which the client demands a reschedule within the 24 hours leading up to our work, it is Cleaners Cleaning's right to issue a £25 charge.
5. Facilities:
5.1 The provision of warm water and appropriate lighting is necessary. Cleaners Cleaning has the option to abandon a reservation in those instances where our employees’ health or safety is in jeopardy.
5.2 Sub-contracting is our right (if we choose it) throughout the Service.
5.3 It is necessary that an appointed individual, if not yourself, is at the property when our cleaners complete their work in order to sign off the work as completed.
6. Accountability:
6.1 Cleaners Cleaning is not accountable in the following scenarios -
(a) increased visibility to any fabric’s condition post-cleaning;
(b) pre-existing impairment which our methods are unable to remove entirely;
(c) any harm caused to wooden flooring where the appropriate felt pads have not been applied to furniture or upholstery;
(d) third party interruption disrupting the Services;
(e) unavoidable shrinkage in drapery and curtains as a result of cleaning methods employing steam.
Cleaners Cleaning always endeavour to handle problems that may occur with the service. Any grievance must be strictly reported within 7 working days of the Service’s provision in order to have it considered.
Frequently Asked Questions
You'll start by telling us what you need--like deep cleaning, end of tenancy, or regular home cleaning--then we confirm access details and timings. That same day, we'll outline what's included, so there are no surprises. When our cleaners arrive, they follow a clear checklist, use the right equipment for the surfaces, and take before-and-after photos where relevant. With Rated 4.5 stars from 346+ verified reviews and Over 18 years of professional cleaning services, you can expect reliable communication from the start to completion. Book your cleaner today and we'll match the right team to your property.
Yes. Our fully insured, DBS-checked, and trained cleaners work to the highest UK hygiene and health & safety standards, including safe handling of chemicals and proper cleaning practices in shared areas. We also keep procedures consistent across every job, whether it's a one-off deep clean or after builders cleaning. Compliance matters because homes and workplaces in London can have different risks--child-safe products, allergy considerations, and careful use around kitchens and bathrooms. In short, you get professional cleaners who take safety seriously, and that's reflected in our five-star feedback on Google Business Profile, Trustpilot, and other review platforms.
A proper deep clean isn't just "spray and wipe". Our professional methods combine the right chemicals, correct dwell times, and targeted tools for each surface--so bathrooms, kitchens, and high-touch areas get proper attention. For example, we use microfibre cloths for streak-free finishes, specialist degreasers for kitchen build-up, and appropriate brushes and access tools for detail work around skirting boards and fixtures. We also use eco detergents where suitable; Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic. That means a thorough clean with less harshness in your home. Our cleaners are experienced across apartments and houses in London boroughs, from routine home cleaning to intensive deep cleaning.
We'll agree a quote upfront based on what you need and the condition of the property. That said, a final price can change if the level of cleaning required isn't obvious before we see it--especially with heavy limescale, heavy grease, or extensive rubbish left behind. To keep this fair, we'll confirm the scope before work starts and highlight any extra steps you may need. We're transparent on turnaround, too, so you can plan around keys and checkout times. If you're in the London Borough of Camden, Islington, or nearby areas, call our team and we'll advise the best package for your checkout date.
We can include carpet cleaning depending on your booking and property needs. If you want carpets refreshed alongside deep cleaning, we'll discuss the type of carpet, any stains, and how soon you need the results. Our approach aims to improve appearance and remove everyday grime without damaging fibres. For many customers in London, this is especially helpful before moving in, preparing rooms for guests, or completing end of tenancy requirements. You'll get practical advice on aftercare, too. If you'd like, you can book a combined clean--such as deep cleaning plus carpet cleaning--so everything is handled in one visit.
We provide professional cleaning across London and nearby boroughs, with teams that travel easily between areas. Commonly covered districts include: Westminster (SW1), Camden (NW), Islington (N), Hackney (E), Tower Hamlets (E), Southwark (SE), Lambeth (SE), Wandsworth (SW), Kensington (W8), Hammersmith (W12), Fulham (SW6), Brent (NW), Harrow (HA), Croydon (CR), and Greenwich (SE). If you're unsure about your postcode, message us and we'll confirm availability quickly. We're used to supporting busy households across London boroughs, from flats near major transport links to larger homes closer to parks.
Customers often ask for cleaning near well-known places, including Kensington High Street, Abbey Road, and Greenwich Park--because it helps us plan access and timing. If you're closer to Regent's Park, Hyde Park, Richmond Park, or along the Thames near Southbank, we can usually coordinate without hassle. We also get plenty of enquiries around Borough Market, Wembley Stadium area, and near Hyde Park Corner. Just tell us your nearest landmark or road, and we'll confirm travel time. With Track record: 5500+ cleaning jobs completed locally, we're familiar with typical access notes and building entry routines around central and Greater London.
Yes--where it suits the job, we take before-and-after photos so you can clearly see the results. It's a simple way to confirm details like bathroom shine, kitchen degreasing, and finished edges around skirting boards and door frames. That record also supports transparent communication, especially for end of tenancy cleaning where evidence can matter. It's one of the reasons customers keep sharing positive feedback through Google Business Profile, Trustpilot, and other review platforms. With Experience: Over 18 years of professional cleaning services and a consistent checklist approach, you're not relying on guesswork--you're seeing the outcome.
If we remove rubbish during a deep clean or after builders cleaning, we'll follow the correct disposal process. We don't just "bin it"; we aim to use the right council guidance for recycling and landfill where possible. For example, many London boroughs direct residents to their recycling centre options via the borough council site, and we ensure waste is handled appropriately for the local area. Tell us which London Borough you're in, and we'll confirm what can be disposed of and what you may need to arrange separately. If you're near a specific site like a local recycling centre, we can guide you on practical next steps for compliant waste handling.
Our trained teams learn how to tackle common problem areas without damaging surfaces. For kitchens, that means safe degreasing around hobs, careful attention to cupboards and handles, and proper sanitising of food-contact areas. For bathrooms, we focus on removing soap scum and limescale using the right products and techniques. For after builders cleaning, the training is more about containment and detail--so dust and residue don't get left behind in corners, skirting boards, and window tracks. Compliance matters, so our approach is aligned with industry hygiene and health & safety standards, and our cleaners are fully insured. If you need the job finished to a tight timeline, call our London team and we'll advise the most efficient plan.
Turnaround depends on your type of clean--regular home cleaning, deep cleaning, end of tenancy, or after builders cleaning--but we'll always check availability and suggest the earliest suitable slot. In London, schedules can be tight, especially around keys, school runs, or trades finishing late--so we aim to be flexible where possible. If you have a deadline, tell us the day you need access and we'll confirm timescales clearly before work begins. With Rated 4.5 stars from 346+ verified reviews, we're known for punctual communication and dependable arrival windows. Schedule your cleaning now and we'll work around your availability.
Where appropriate, we use eco detergents and safer alternatives as part of our process--Eco rating: 85% of cleaning products and methods are eco-friendly and non-toxic. That's especially reassuring for families, pet owners, and anyone with sensitivities. We'll still tailor products to the job and the surfaces in your home, and we'll advise on any simple aftercare steps to help everyone feel comfortable. Our cleaners have done this across thousands of properties, with a consistent approach that balances effective results and everyday safety. If you share any concerns in advance--like fragrance sensitivity or allergies--we can adjust the plan. Trusted for over 18 years, we focus on clean spaces you can actually enjoy.
Yes. We regularly clean properties across London where access needs planning, such as lift bookings, entry codes, and parking restrictions. When you enquire, let us know what's required--like a resident permit, a concierge desk time window, or whether a lift needs to be reserved--and we'll coordinate accordingly. If you're near major streets or busy areas, this helps us arrive on time without disruption. We'll also discuss safe access so the job can run smoothly, especially in end of tenancy cleanouts where handover timing matters. Fully insured, DBS-checked, and trained cleaners means you can feel confident about who's entering your home. Call our London team and we'll confirm the practical details before the day.
Domestic cleaning is usually designed for regular maintenance--keeping kitchens, bathrooms, and living spaces tidy with consistent attention to everyday mess. Deep cleaning is more intensive: it targets areas that collect grime over time, like behind taps, inside cupboards (where agreed), detailed skirting boards, and thorough bathroom descales. If you're preparing for guests or want a refresh, domestic cleaning may be enough. If you're moving in or out, struggling with built-up residue, or completing an end of tenancy checklist, deep cleaning is typically the better fit. Our experienced cleaners are used to different property styles across London, from compact flats to larger houses. With Track record: 5500+ cleaning jobs completed locally, we'll help you choose the right option without upselling.
We work to established best practices for safe working, including compliance with UK hygiene and health & safety standards. Depending on the job and customer needs, we can also align processes with recognised frameworks such as SafeContractor and guidance from professional bodies like the British Cleaning Council. While accreditation can vary by service type, the important part is consistent safe delivery: proper chemical handling, correct dilution, careful tool use, and respectful working in customers' spaces. Because you're inviting our cleaners into your home or workplace, we ensure our service is supported by insurance and DBS-checked staff. If you're comparing providers, we're confident our method-driven approach and verified reviews speak for themselves. Get in touch and we'll explain exactly how we'll keep your space safe.
